HF Mencap

Role Title: Engagement Lead

Contract: Fixed-term for 12 months, with the possibility of renewal, subject to continued funding.

Reports to: Senior Manager

Salary: £30k per annum

Service Area: MyLife Support Service

HF Mencap supports people with learning disabilities and autism to be heard, realise their potential, and be included in their community. Our services are co-produced, person-centred, and grounded in safe, effective, caring, responsive and well-led practice.

The Engagement Lead is responsible for leading high-quality, person-centred activity provision within MyLife, ensuring services are safe, effective, caring, responsive and well-led. You will coordinate engaging opportunities across sites and in the community, enabling people to develop independence, achieve outcomes, and participate meaningfully in everyday life. You will also drive quality assurance, compliance, and continuous improvement, ensuring practice meets organisational standards and regulatory expectations.

• Ensure all activities are delivered safely, with appropriate risk assessments

and control measures in place.

• Promote and adhere to safeguarding procedures, reporting concerns promptly

and accurately.

• Ensure support is delivered in line with care plans, risk assessments, and best

practice.

• Support staff to follow policies including safeguarding, health & safety, and

infection control.

• Ensure activities are tailored to individual needs, preferences, and goals.

• Promote dignity, respect, choice, and independence in all interactions.

• Support individuals to build confidence, skills, and social connections.

• Champion inclusive practice, equality, and accessibility.

• Plan and coordinate activities that reflect the interests and feedback of the

people we support.

• Ensure services are co-produced, with individuals actively shaping activities

and delivery.

• Adapt provision to meet changing needs, preferences, and outcomes.

• Support community engagement and integration opportunities.

• Provide line management, supervision, and development support to staff.

• Promote a positive, accountable, and values-led team culture.

• Support staff to deliver consistent, high-quality, person-centred care.

• Ensure clear communication, role clarity, and effective teamwork

• Lead on the development of individual activity plans for all new clients during

the initial onboarding and care planning process.• Ensure each activity plan is person-centred, outcome-focused, and reflects

the individual’s preferences, needs, and goals.

• Upload and maintain activity plans on Log my Care, ensuring they are

accurate, up to date, and accessible to support staff.

• Provide clear guidance to support staff on delivering activities in line with

agreed plans.

• Regularly review and update activity plans in collaboration with clients,

families, and relevant professionals.

• Monitor the quality and consistency of service delivery across MyLife.

• Ensure compliance with care plan reviews, safeguarding processes, and

organisational standards.

• Identify areas for improvement and implement changes to enhance quality

and outcomes.

• Support audits, inspections, and internal quality reviews.

• Develop and improve activity programmes in line with client outcomes and

organisational priorities.

• Introduce new opportunities that promote independence, wellbeing, and

community participation.

• Contribute to service growth and innovation.

• Safely transport clients, including pick-up and drop-off, typically two days per

week.

• Ensure transport is delivered safely and in line with individual needs and

organisational policies.

• Collect and act on feedback from people we support, families, and staff.

• Ensure services reflect lived experience and are co-produced.• Contribute to organisational learning and continuous improvement.

• Support the collation and reporting of feedback, outcomes, and service.

HF Mencap is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating an environment where everyone is treated with dignity and respect.

Website: www.hfmencap.org
Instagram: www.instagram.com/hfmencap